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AI-201 practice exam and study guide

Salesforce Certified Agentforce Specialist

Timed practice exams for AI-201 on the real exam's 105 minute limit. Salesforce states 60 multiple-choice questions and up to five unscored questions, and a full practice exam on the site serves 65. Every question is original and every option is explained. Your score is broken down by the sections Salesforce publishes, so you see what to study next. The question bank holds hundreds of practice questions.

Exam facts

  • Questions: 60 multiple-choice questions and up to five unscored questions [1]
  • Time limit: 105 minutes [1]
  • Passing score: 72% [1]
  • Exam fee: USD 200, plus applicable taxes [1]
  • Language: English [1]
  • Delivery: Proctored exam delivered onsite at a testing center or in an online proctored environment [1]

Tokens: 1 for $4.99, 5 for $14.99, 10 for $24.99 or 25 for $49.99. One token runs a full timed AI-201 practice exam, and every shorter session on that exam is then free. The Unlimited pass is $149.99 for a year of every practice session on every exam.

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Exam sections and weights

Salesforce publishes these sections and objectives for AI-201, quoted here as Salesforce words them. [1]

Section 1: Prompt Engineering, 20% of the exam

  • "Given business requirements, identify when it's appropriate to use Prompt Builder."
  • "Identify access controls governing prompt templates."
  • "Identify the considerations for using a prompt template type such as field generation and flex types."
  • "Given a scenario, identify the appropriate grounding technique."
  • "Explain the process for creating, activating, and executing prompt templates."
  • "Explain how to implement best practices for writing effective prompts."
  • "Identify the security and privacy features of the Trust Layer."
  • "Explain how to manage and prevent specific models from being accessed."

Section 2: Data 360 Fundamentals, 20% of the exam

  • "Explain the considerations of Agentforce Data Library and its concepts."
  • "Explain foundational concepts of Data 360 such as chunking, indexing, and retrievers."

Section 3: AI Agents, 35% of the exam

  • "Explain how an agent works and its basic building blocks of agent script."
  • "Explain the components and benefits of hybrid reasoning, including how Agent Script functions in Canvas and Script View."
  • "Given a use case, manage deterministic behavior for the agent using mechanisms like filters, variables, and template expressions."
  • "Given a scenario, select and configure standard topics, custom topics, standard Agent actions, and custom Agent actions."
  • "Explain the process for connecting agents to various channels such as digital experience, email, voice, and Slack."
  • "Explain the security context in which the agent is actually running, and how it impacts agent action execution."
  • "Given a scenario, identify when to use an Employee or Service agent."
  • "Given a scenario, identify when it's appropriate to use Agent API."

Section 4: Testing, Deployment, and Maintenance, 10% of the exam

  • "Given a scenario, test an agent using Testing Center."
  • "Explain how Testing Center evaluations work."
  • "Identify the considerations for deploying an agent from sandbox to production."
  • "Identify the considerations for deploying a template from sandbox to production."

Section 5: Governance and Observability, 10% of the exam

  • "Explain the process for managing and monitoring agents."
  • "Explain agent analytics and agent optimization."

Section 6: Multi-Agent Orchestration, 5% of the exam

  • "Given a scenario, determine whether a Multi Agent architecture is appropriate for scalability and control."
  • "Explain the purpose of existing open standard multi-agent protocols such as MCP and A2A."

Sample questions

Three questions from the AI-201 practice bank, with the answer and why each option is right or wrong.

Question 1

A sales director wants reps to open an account, click a button on the Account Research component and get a summary of research about that company drawn from the web. Which prompt template type sits behind this feature?

  • A. Record Research
  • B. Record Summary
  • C. Flex
  • D. Sales Emails

Answer: A. Record Research is the template type for account research. It runs from the Account Research component or from an agent, and it searches the web through the Einstein Search Web Retriever. [2]

  • A. Right. Record Research templates return summarized research results, run from the Account Research component or an agent query, and use the Einstein Search Web Retriever.
  • B. Wrong. Record Summary produces a view of the data already on the record, and it serves the Summarize Record action. It does no outside research.
  • C. Wrong. Flex covers needs that no other type handles. A type built for account research already exists, so starting from Flex adds work for no gain.
  • D. Wrong. Sales Emails drafts a personalized message to a customer. It produces an email, not a research summary on an account.

Question 2

An admin saved a file based Agentforce Data Library an hour ago, and it still isn't ready. The admin wants to see which build stage it has reached and inspect the Data 360 objects created so far. Where should the admin look?

  • A. The Process History tab of the default data space
  • B. The status card on the data library setup page
  • C. The Setup Audit Trail
  • D. The agent's Trace panel in Agentforce Builder

Answer: B. The status card is the place to follow a data library build. It shows each stage, from data structures to search index, retriever, chunking and indexing, and links to the Data 360 objects behind each stage. [3]

  • A. Wrong. A data space doesn't carry a build history for a library. The library's own setup page tracks each stage.
  • B. Right. The status card updates at each build stage and links each completed stage to its underlying Data Cloud object in Data 360.
  • C. Wrong. Setup Audit Trail records configuration changes in Setup. It doesn't follow a library through chunking and indexing.
  • D. Wrong. The Trace panel shows how an agent reasoned in a preview conversation. A library that isn't built yet has nothing to show there.

Question 3

A developer writes a new Agentforce Service agent in Script view and needs to name the user record the agent runs as. In which Agent Script block does default_agent_user belong?

  • A. config
  • B. access
  • C. connection
  • D. variables

Answer: B. Agent Script splits agent setup across blocks. The access block holds default_agent_user, whose permissions decide what the agent can reach. [4]

  • A. Wrong. The config block holds settings such as developer_name, description and agent_type. The agent user goes in the access block.
  • B. Right. The access block defines default_agent_user, the username of the agent user. It is required for Agentforce Service agents.
  • C. Wrong. The connection block describes how the agent interacts with outside connections such as Enhanced Chat.
  • D. Wrong. The variables block lists the variables that the agent and script use. The agent user isn't a variable.

Practice for AI-201 on ExamSens.ai

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References

[1] https://help.salesforce.com/s/articleView?id=005298924&type=1

[2] https://help.salesforce.com/s/articleView?language=en_US&id=ai.prompt_builder_standard_template_types.htm&type=5

[3] https://help.salesforce.com/s/articleView?language=en_US&id=ai.data_library_file_upload.htm&type=5

[4] https://developer.salesforce.com/docs/ai/agentforce/guide/ascript-blocks.html

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